Live chat with an AI assistant, on your own website
Visitors message you while they browse. You answer from your phone or computer, an AI assistant answers from what you have told it about your business, or you do both. If the assistant cannot help, the chat comes to you.
Try it outDemo only: nothing is sent. Write as the visitor, then reply as the business.
What your visitor sees
Hi there! How can we help?
What you see in your portal
No chats yet. Send a message on the left and it lands here.
Questions answered at once
A visitor with a quick question gets an answer while they are still on the page, instead of leaving to look elsewhere.
You choose how much you do
Answer everything yourself, leave the easy questions to the assistant, or let it step in only when you are away. You change this yourself, whenever you like.
Nothing left hanging
You are notified as soon as someone writes, and emailed if nobody has read it after a few minutes. When the assistant is stuck, the chat is marked as needing you.
No extra account to run
It runs on my own chat service, so there is no separate chat subscription for you, and no cookie banner is needed for it.
Everything that is included
What your visitors see
A chat box on your pages
It sits on your own site and matches your design, so nobody is sent to a third-party chat window.
Questions to start with
Offer a few common questions as buttons, so a visitor can get going with one tap.
Honest about who is answering
Replies from the assistant are labelled as the AI assistant, and a visitor is told when the chat moves to a person.
Nothing stored until they write
The box stores nothing on a visitor's device until they send their first message.
How you answer
Everything here is in your client portal, and works on a phone as well as a computer.
Who answers
Choose between you answering, the AI assistant answering, or you answering with the assistant covering when you cannot.
A notification for each new chat
Get a notification when someone writes, and an email if nobody has read it after a few minutes.
Ready-made replies
Save the answers you give most often and send one with a tap.
Help with your replies
Switch on AI help to get a suggested reply for a waiting visitor, or have what you have typed reworded. You read and send every reply yourself.
Away when you are away
With online booking, your working hours decide when you count as available. You can also switch yourself to away with one tick, or have your calendar events count as time away.
The AI assistant
It only knows what you tell it, and you stay in control of what it says.
Answers from your own words
You write what it may say about your business, add your own instructions, and choose how it should sound.
Links it can give
Add pages such as your booking page and say when to offer them, so it points people to the right place.
Passes it on when it cannot help
If it does not know, or someone asks for a person, it hands the chat to you rather than guessing.
For a team
Hand a chat to a colleague
Pass a conversation to a teammate with a note, so they know what has been said. The visitor is told it has moved to someone new.
See who is around
Chats waiting for someone to be around are shown at the top of your portal, and a new message is only pushed to the people who are available.
How it gets onto your site
01
You tell me how you want to answer
Whether that is you, the assistant or both, plus the questions you get asked most and who is on the team.
02
I put it on your site
The chat box is designed to match your pages and tested end to end, including a hand-over to you, before launch.
03
You take it from there
Change who answers, edit what the assistant knows and add ready-made replies from your portal whenever you like.
What it costs
Included in the Growth and Premium packages. On any other package it is a £200 add-on.
It is a live service, so your site needs at least the Standard maintenance plan, from £150 a month. There is no separate account or subscription on top.
Common questions
- Do I have to be online all day?
- No. Let the assistant cover when you are away, or leave it to answer everything and only hear from it when a chat needs you. Either way, a chat it cannot handle reaches you as a notification.
- Will visitors know they are talking to an AI?
- Yes. Every reply from the assistant is labelled, and a visitor is told when a person takes over.
- What does the assistant do when it does not know the answer?
- It does not guess. It tells the visitor it has passed the chat to your team, and the chat is marked as needing you in your portal.
- Do I need a cookie banner for it?
- Not for the chat. The box stores nothing on a visitor's device until they send their first message. Your site may still need a banner for other things on it.
- Do I need a separate chat account?
- No. It runs on the chat service I run, so there is nothing else to sign up for or pay for, and your chats are in your client portal alongside everything else.
Let's talk about your project.
A free 30-minute call. I'll go through your project with you, answer your questions, and give you a price on the call.
Next free call: Wed 28 Oct, 18:30